VIRTUAL CARE
In changing times technology makes it possible to provide the same great level of service and results you expect.
To assess and treat you remotely, we are using PhysiApp (android and iphone).
To be able to help you better from a distance all of our therapists have become Physitrack certified. Patients can use “PhysiApp” to complete their prescribed exercise program by following crystal-clear, narrated exercise videos.
PhysiApp is completely free to download from the App store and Google Play store or can be accessed via your browser. Built-in reminders help you to stay on track towards a better you, and lets you share your pain ratings and comments with us in real time.
Virtually all extended health companies, ICBC and WCB are covering these services as they normally would
We are proud to be using PhysiApp for your exercise program,
to track your progress and to communicate with you via built-in
video call and messaging features.
Step 1: Download PhysiApp from the App Store or Google Play
(free) or go to www.physiapp.com on your computer.
Step 2: You will receive a program access code via email or SMS.
Step 3: Enter your access code in PhysiApp to get started.
How to use PhysiApp
Built-in video calls with PhysiApp
How to use PhysiApp - Step 1
The Program area lets you view and complete the exercises your
healthcare professional prescribed to you. You can do this by tapping on the exercise you want to complete.
The Additional Information button lets you view educational
information about your condition and instructions from your
healthcare professional.
How to use PhysiApp - Step 2
After selecting the exercise you want to complete you can watch the video. This will help you complete the exercise with confidence.
This screen also shows the recommended sets and reps as set by your healthcare professional.
When done click on Complete in the top-right of your screen.
How to use PhysiApp - Step 3
Select the number of sets and reps you were able to complete by moving the dials.
You can also leave written feedback for your healthcare professional.
The final step is to report back on the pain or difficulty level you experienced during the exercise.
Repeat for each exercise.
How to use PhysiApp - Step 4
The Results button at the bottom lets you view your progress and pain levels in real-time.
Click on the bar chart to view your daily progress in more detail.
How to use PhysiApp - Step 5
Tap on Messages to message your healthcare professional in real-time.
Your healthcare professional can reply in real-time to help you stay on track and engaged.
How to use PhysiApp - Step 6
Preferences lets you set reminders to stay on track with your exercises.
Tap on ‘Videos on device’ to download the exercise videos onto your device. This will let you use the app offline, great for reducing data usage or when your internet access is limited.
Video Calls - Step 1
Your healthcare professional may choose to arrange a Telehealth video call with you.
To access the video call open PhysiApp on your smartphone, tablet or via www.physiapp.com.
PhysiApp will start ringing when your healthcare professional initiates the secure video call.
Video Calls - Step 2
After accepting the video call you may be asked for your consent (set by your healthcare professional).
Upon giving your consent you will join the secure video call.
Video Calls - Step 3
PhysiApp’s built-in video call feature let’s you have a secure conversation with your healthcare professional.
It’s a great way to have a follow up consultation without having to leave the comfort of your home or office.
Video Calls - Step 4
Your healthcare professional may share an exercise video with you during the call.
Click on the play button to watch the exercise video.
After watching the video your healthcare professional may ask you to replicate the exercise on camera, so they can provide you with real-time feedback.
Video Calls - Step 5
During the video call you can toggle between your exercise program, results and messages, while still being able to talk to your healthcare professional.
You can see your healthcare professional in the minimised screen.